Privacy Policy

We collect information you voluntarily provide when you create an account, subscribe to a Service, or contact us. This includes: • Email address (all Services) • Name (Contractors License OS, contact forms) • Payment information — processed and stored by our third-party payment processor; we do not store raw card numbers • Professional hours logs, employer names, and affidavit data (Contractors License OS only) • Content you submit to the Services, including field hacks, tips, and trade contributions (Jolt)

When you use the Services, we automatically collect certain technical and usage data, including: • Device type, operating system, and browser type • IP address and approximate geographic location (country/state level) • Pages visited, features used, and time spent in the application • Crash reports and error logs • Referring URLs This data is collected through standard web server logs, cookies, and analytics tools.

We may receive limited information from third-party platforms when you connect to our Services through them, such as Google Play Store or the Apple App Store. This may include your Google or Apple account identifier used for authentication purposes only. We do not receive your payment credentials from these platforms.

We use your information to create and manage your account; process subscription payments; deliver the features and functionality of Jolt, Senda Trades, and Contractors License OS; respond to support requests; send transactional emails (receipts, password resets, service notices); and diagnose bugs and improve application performance.

For Contractors License OS subscribers, we use your professional hours logs, employer records, and affidavit data exclusively to operate the platform's Hit List CRM, Field Hours Tracker, and Board Deadline Engine features. This data is never shared with the Alabama Electrical Contractors Board or any state agency on your behalf — you remain solely responsible for submitting your own application materials.

We may send you product updates, feature announcements, and promotional emails related to Rambam's Ladder products. You may opt out of promotional emails at any time by clicking the unsubscribe link in any email or by contacting us directly. Transactional and service-related emails cannot be opted out of while your account is active.

We use aggregated and anonymized usage data to understand how our products are used, identify areas for improvement, and make product development decisions. This data does not identify individual users.

Rambam's Ladder LLC does not sell, rent, or trade your personal information to third parties for their marketing purposes. Period.

We share information with trusted third-party service providers who assist us in operating the Services, including payment processors (Stripe), cloud hosting providers, email delivery services, and analytics platforms. These providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy.

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Rambam's Ladder LLC, our users, or the public.

In the event of a merger, acquisition, or sale of all or substantially all of the Company's assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website prior to such a transfer and any change in privacy practices.

You may request access to the personal information we hold about you and request correction of any inaccurate data by contacting us at [email protected].

You may request deletion of your account and associated personal data at any time by contacting us. We will process deletion requests within 30 days, subject to any legal retention obligations.

Contractors License OS subscribers may request an export of their professional hours log data in a standard format (CSV) by contacting us prior to account cancellation.

You may opt out of promotional emails at any time using the unsubscribe link in any email. You may not opt out of transactional emails (receipts, service notices) while your account is active.

If you are a California resident, you have the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. As stated in Section 5.1, we do not sell personal information. To exercise your rights, contact us at [email protected].

Jolt collects email address, subscription status, and in-app usage data (features accessed, session duration). Field hack submissions are stored and may be published publicly on Rambam's Ladder platforms with your first name or username. Jolt does not collect location data, contacts, or camera access.

Senda Trades is currently in development. When launched, it will collect email address, enrollment status, and course progress data. This Privacy Policy will be updated prior to launch to reflect any additional data practices specific to the Senda Trades platform.

Contractors License OS collects the most sensitive data of any Rambam's Ladder product, including professional hours logs, employer names, and affidavit preparation data. This data is used exclusively to operate the platform's features and is never shared with the Alabama Electrical Contractors Board, state agencies, or any third party except as required by law. You are solely responsible for the accuracy of all data you enter and all materials you submit to the Board.